Privacy Policy

1. Who we are

Cycle Waste Solutions is a waste removal and collection business serving Waterford, Wexford and Kilkenny. We are the data controller for the personal information collected through this website. If you have any questions, contact us at Cyclewastesolution@gmail.com or on 087 123 4567.

2. What information we collect

When you request a quote, check your area or contact us, we collect the details you give us: your name, phone number, email address (if provided), collection address or Eircode, the type of waste to be collected, any message you write, and any photos you upload.

We may also collect basic technical information such as your IP address, browser type and the pages you visit, through cookies and similar technologies. If you message us on WhatsApp, we receive your phone number and the content of your messages.

3. How we use your information

We use your information to reply to your enquiry, check that we cover your area, prepare and send a quote, arrange and carry out your collection, and keep records of the work we do. We may also use it to improve our website and services. We do not use your information for automated decision-making, and we do not send marketing messages unless you ask us to.

4. Our legal basis

We process your information because it is necessary to take steps at your request before providing a service (performing a contract), because we have a legitimate interest in running and improving our business, and where required by law, such as keeping tax and waste collection records.

5. Who we share it with

We never sell your personal information. We only share it with trusted service providers who help us run the business, such as our website host, email and form-handling services, and WhatsApp (Meta) if you contact us there. These providers may only use your information to provide their service to us. We may also disclose information where the law requires it.

6. How long we keep it

We keep enquiry details only as long as needed to respond and deliver your service. Records of completed jobs are kept for as long as the law requires, normally up to six years for accounting purposes. After that we delete or anonymise them.

7. Cookies

This website uses cookies that are needed for it to work properly and, where you agree, cookies that help us understand how the site is used. You can control or delete cookies in your browser settings at any time. Blocking some cookies may affect how parts of the site work.

8. Your rights

Under the GDPR and the Data Protection Act 2018 you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy of it in a portable format. Where we rely on your consent, you can withdraw it at any time.

To use any of these rights, email Cyclewastesolution@gmail.com. We will reply within one month. If you are not happy with how we handle your information, you have the right to complain to the Data Protection Commission at www.dataprotection.ie.

9. How we protect your information

We take sensible technical and organisational steps to keep your information safe, including secure hosting and limiting access to people who need it. No online system is completely secure, so please avoid sending sensitive details you do not need to share.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last changed shown at the top.

11. Contact us

Cycle Waste Solutions, Waterford, Ireland. Email: Cyclewastesolution@gmail.com. Phone: 087 123 4567. WhatsApp: +353 87 463 7776.